Arlo's Toy Shop can be contacted via email firstname.lastname@example.org or via snail mail at
Arlo’s Toy Shop, 3rd floor, The Pinnacle, Central Court, Crawley, RH10 1JH. Please note this address is not open to visitors if you wish to meet us in person please contact us via the email above to make suitable arrangements to meet you at specialist markets/fairs.
For the purposes of these Terms, “you” shall be the person accessing the Website and “we” or “us” refers to Arlo's Toy Shop. If you do not agree with the Conditions, you should not use or access the Website. By placing an order or creating an account you will be asked to accept these Terms.
Conditions of Sale
The following terms and conditions will apply between you and Arlo's Toy Shop, when you purchase a product(s) from us. Please read these Conditions of Sale in conjunction with the Conditions of Use.
Product Description and colour
We have made every effort to display the colours of our Products as accurately as possible. However, as the actual colours you see will depend on your monitor, we cannot accept responsibility for any variation in colour caused by the browser software or computer system used by you. All descriptions, photographs, specifications or illustrations contained on The website are issued or published for the sole purpose of giving an approximate idea of the products described on the website and will not form part of the contract with you and no warranty or guarantee shall be expressed or implied in the contract with you in this regard.
All sizes and measurements are approximate; however, we do make every effort to ensure they are as accurate as possible. Every effort has been made in order to ensure that all details, descriptions and prices of Products are correct at the time when the relevant information was entered onto the system.
Prices are subject to change without notice. Prices are exclusive of VAT we are not a VAT registered company (yet).
Acceptance of your orders
Once you have checked out and your order has been confirmed you will not be able to make any changes to your order so please make sure that everything is correct before clicking the confirm button.
We must receive payment of the full total price for the Products that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order.
We reserve the right to refuse an order or cancel a contract. Non-acceptance of an order or cancellation of a contract may, for example, result from one of the following:
- The Product ordered being temporarily or permanently out of stock
- Our inability to obtain authorisation of payment
- The identification of an error within the Product information, including price or promotion
If there are any problems with your order we shall contact you. If we do refuse an order or cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your debit/credit card as soon as possible but in any event within 7 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
Your right to cancel
You have up to 14 days after your order is delivered to cancel your order, however you will be liable for the cost of returning any delivered product to us in its original state. Please see our Shipping & Returns page for more information
Essential information we collect in operating our store
It is essential for us to capture some information about your device, such as your IP address and information related to your visit when you browse our store. For example, this might include time-stamp, the last page or product you visited, the indication that you logged in. We do that in order to:
- remember who you are after you log in so that you do not need to authenticate at each click
- monitor if our website is running with the high performance we are dedicated to providing
- let you browse between products without having to start back from the home page at each click
- remember if you put something in your shopping cart before you decide to checkout
- control that your data is processed securely.
Order information you expressly provide
If you buy something from our store, we will need more specific information about you. To fully process your order and ship the merchandise you selected, we need your personal data such as your first and last name, your email address and your shipping and billing address. We also use your contact and order information to send you communication related to the processing of your order. We will ask you to provide this information in our “checkout page” before letting you finalize your purchase with the payment.
If you have started to buy one of our products, but have not completed the purchase, you may have provided partial information, such as your email. In that case, we might send you an email to remind you about your interest. If you are not comfortable in receiving further emails of this kind, we will give you a simple opportunity to opt-out in the communication. Your privacy means a lot to us and we will stop sending you these communications right away.
If you have completed a purchase, we will send you an email to ask you to review the product you bought. We want to be sure that whether you love your purchase or have a complaint, you can share your opinion with other customers.
We also use some specific information related to your visit, such as the timestamp of your visit, the page or the product you viewed, where you are coming from (if you came to our store because you clicked on an advertisement or you just opened our direct link). This is very similar to the “essential information,” but we use it to provide you with a personalized experience. The information on your visit provides us with insights on your interests and allows us to send you relevant communications. We capture this information through cookies, called a "beacon”, that we allow you to block.
Other uses of personal data
How do we process your information? We use an external provider to run our store, BigCommerce. BigCommerce is based in the US and is a participant in the EU-US Privacy Shield Framework and committed to providing best-in-class service and data protection. You can check its participation in the Privacy Shield here on the official site of The International Trade Administration (ITA), U.S. Department of Commerce. Through BigCommerce, we also use other, highly specialized external providers to provide the most competitive services. For example:
- Tender Leaf Toys: For some larger items we share only your shipping information with the supplier so they can send the items to you directly.
Partnering with highly specialized external companies allows us to focus on what we do best: selling great products.
How can you control your personal data?
If you are one of our customers who is in the EU, and we are specifically selling our products to the Member State where you are located, you have specific rights that we are honored to enforce without undue delay: Access, Correct, Erasure, Port, Object. If you cannot exercise your choice on your account page or if you do not have an account with us, please reach out to us, at the contact details at the top of this page. We will be more than happy to help.
How long do we keep your data?
We keep your data for as long as you have an account with us. We also keep some data for security investigation. Most importantly, we have specific obligations for fraud detection and tax reasons. Therefore, we might need to retain certain data even if you ask to delete it.
Do we have any legal obligations when handling your data?
Many. We might need to share your personal information to comply with applicable legal obligations. For example, you might need to keep records for fraud detection.
Do you need to lodge a complaint?
You can register a complaint about our handling of your personal data with the ICO, who are the UK's supervisory authority for GDPR. www.ico.org.uk/concerns